Payments
How do I pay for a Callbok purchase?
Callbok offers you multiple payment methods.
Whatever your online mode of payment, you can rest assured that Callbok's
trusted payment gateway partners use secure encryption technology to keep your
transaction details confidential at all times.
You may use Internet Banking, Gift Card, Cash
on Delivery and Wallet to make your purchase.
Callbok also accepts payments made using Visa,
MasterCard, Maestro and American Express credit/debit cards in India and 21
other countries.
Are there any hidden charges (Octroi or Sales
Tax) when I make a purchase on Callbok?
There are NO hidden charges when you make a
purchase on Callbok. The prices listed for all the items are final and
all-inclusive. The price you see on the product page is exactly what you pay.
Delivery charges may be extra depending on the
seller policy. Please check individual seller for the same. In case of seller
WS Retail, the ₹50 delivery charge is waived off on orders worth ₹500 and over.
What is Cash on Delivery?
If you are not infortable making an online
payment on Callbok.in, you can opt for the Cash on Delivery (C-o-D) payment
method instead. With C-o-D you can pay in cash at the time of actual delivery
of the product at your doorstep, without requiring you to make any advance
payment online.
The maximum order value for a Cash on Delivery
(C-o-D) payment is ₹50,000. It is strictly a cash-only payment method. Gift
Cards or store credit cannot be used for C-o-D orders. Foreign currency cannot
be used to make a C-o-D payment. Only Indian Rupees accepted.
How do I pay using a credit/debit card?
We accept payments made by credit/debit cards
issued in India and 21 other countries.
Credit cards
We accept payments made using Visa, MasterCard
and American Express credit cards.
To pay using your credit card at checkout, you
will need your card number, expiry date, three-digit CVV number (found on the
backside of your card). After entering these details, you will be redirected to
the bank's page for entering the online 3D Secure password.
Debit cards
We accept payments made using Visa, MasterCard
and Maestro debit cards.
To pay using your debit card at checkout, you
will need your card number, expiry date (optional for Maestro cards),
three-digit CVV number (optional for Maestro cards). You will then be redirected
to your bank's secure page for entering your online password (issued by your
bank) to inplete the payment.
Internationally issued credit/debit cards
cannot be used for Flyte, Wallet and eGV payments/top-ups.
Is it safe to use my credit/debit card on Callbok?
Your online transaction on Callbok is secure
with the highest levels of transaction security currently available on the
Internet. Callbok uses 256-bit encryption technology to protect your card
information while securely transmitting it to the respective banks for payment
processing.
All credit card and debit card payments on Callbok
are processed through secure and trusted payment gateways managed by leading
banks. Banks now use the 3D Secure password service for online transactions,
providing an additional layer of security through identity verification.
What steps does Callbok take to prevent card
fraud?
Callbok realizes the importance of a strong
fraud detection and resolution capability. We and our online payments partners
monitor transactions continuously for suspicious activity and flag potentially
fraudulent transactions for manual verification by our team.
In the rarest of rare cases, when our team is
unable to rule out the possibility of fraud categorically, the transaction is
kept on hold, and the customer is requested to provide identity documents. The
ID documents help us ensure that the purchases were indeed made by a genuine
card holder. We apologise for any inconvenience that may be caused to customers
and request them to bear with us in the larger interest of ensuring a safe and
secure environment for online transactions.
What is a 3D Secure password?
The 3D Secure password is implemented by VISA
and MasterCard in partnership with card issuing banks under the "Verified
by VISA" and "Mastercard SecureCode" services, respectively.
The 3D Secure password adds an additional
layer of security through identity verification for your online credit/debit
card transactions. This password, which is created by you, is known only to
you. This ensures that only you can use your card for online purchases.
How can I get the 3D Secure password for my
credit/debit card?
You can register for the 3D Secure password
for your credit/debit card by visiting your bank's website. The registration
links for some of the banks have been provided below for easy reference:
- |
Can I use my bank's Internet Banking feature
to make a payment?
Yes. Callbok offers you the convenience of
using your bank's Internet Banking service to make a payment towards your
order. With this you can directly transfer funds from your bank account, while
conducting a highly secure transaction.
We accept payment through Internet Banking for
the following banks:
ABN Amro Bank |
Axis Bank |
Allahabad Bank |
Andhra Bank |
Bank of Bahrain and
Kuwait |
Bank of Baroda |
Bank of India |
Bank of Maharashtra |
Bank of Rajasthan |
Central Bank of
India |
Citibank |
City Union Bank |
Corporation Bank |
Deutsche Bank |
Development Credit
Bank |
Dhanlaxmi Bank |
Federal Bank |
HDFC Bank |
ICICI Bank |
IDBI Bank |
ING Vysya Bank |
Indian Overseas Bank |
Indian Bank |
IndusInd Bank |
Jammu & Kashmir
Bank |
Karnataka Bank |
Karur Vysya Bank |
Kotak Mahindra Bank |
Lakshmi Vilas Bank |
Oriental Bank of Inmerce |
Punjab National Bank |
Royal Bank of
Scotland |
South Indian Bank |
Standard Chartered
Bank |
State Bank of
Hyderabad |
State Bank of India |
State Bank of Mysore |
State Bank of
Travancore |
Syndicate Bank |
Tamilnad Mercantile
Bank |
Union Bank of India |
United Bank of India |
Vijaya Bank |
YES Bank |
Can I make a credit/debit card or Internet
Banking payment on Callbok through my mobile?
Yes, you can make credit card payments through
the Callbok mobile site and application. Callbok uses 256-bit encryption
technology to protect your card information while securely transmitting it to
the secure and trusted payment gateways managed by leading banks.
How does 'Instant Cashback' work?
The 'Cashback' offer is instant and exclusive
to Callbok.in. You only pay the final price you see in your shopping cart.
How do I place a Cash on Delivery (C-o-D)
order?
All items that have the "Cash on Delivery
Available" icon are valid for order by Cash on Delivery.
Add the item(s) to your cart and proceed to
checkout. When prompted to choose a payment option, select "Pay By Cash on
Delivery". Enter the CAPTCHA text as shown, for validation.
Once verified and confirmed, your order will
be processed for shipment in the time specified, from the date of confirmation.
You will be required to make a cash-only payment to our courier partner at the
time of delivery of your order to inplete the payment.
Terms & Conditions:
·
The maximum order
value for C-o-D is ₹50,000
·
Gift Cards or Store
Credit cannot be used for C-o-D orders
·
Cash-only payment at the
time of delivery.
What is Callbok's credit card EMI option?
With Callbok's credit card EMI option, you can
choose to pay in easy installments of 3, 6, 9, 12, 18*, or 24 months* with
credit cards from the following banks:
·
HDFC
·
Citi
·
ICICI
·
Kotak
·
Axis
·
IndusInd
·
SBI
·
Standard Chartered
·
HSBC
*18 & 24 months EMI options are available
from select banks only. Please refer to the table below for more details:
Banks |
Supports 18 & 24 months tenure |
Minimum order value to avail 18 & 24
months EMI options |
HDFC |
Yes |
₹ 10,000 |
Citi |
Yes |
₹ 10,000 |
ICICI |
Yes |
₹ 10,000 |
Kotak |
Yes |
₹ 4,000 |
Axis |
Yes |
₹ 4,000 |
IndusInd |
Yes |
₹ 4,000 |
SBI |
No |
NA |
Standard Chartered |
Yes |
₹ 4,000 |
HSBC |
No |
NA |
There is NO processing fee charged for
availing Callbok's EMI payment option. On return or exchange, interest charged
by the bank till that time will not be refunded by Callbok.
You may check with the respective bank/issuer
on how a cancellation, refund or pre-closure could affect the EMI terms, and
what interest charges would be levied on you for the same.
Example and Calculations
The table below shows a representative
rendering of EMI plans for a Rs 20,000 purchase on Callbok paid using the EMI
payment plan
Tenure (months) |
Loan amount |
Monthly installment |
Bank interest rate |
Total effective price you pay |
Interest paid to Bank |
3 |
Rs 20,000 |
Rs 6,800.44 |
12.00% |
Rs. 20,401.33 |
Rs. 401.33 |
6 |
Rs 20,000 |
Rs 3,450.97 |
12.00% |
Rs 20,705.80 |
Rs. 705.80 |
9 |
Rs 20,000 |
Rs 2,344.32 |
13.00% |
Rs 21,098.89 |
Rs. 1,098.89 |
12 |
Rs 20,000 |
Rs 1,786.35 |
13.00% |
Rs 21,436.15 |
Rs. 1,436.15 |
How do I make a payment using Callbok's credit
card EMI option?
Once you've added the desired items to your Callbok
shopping cart, proceed with your order as usual by entering your address. When
you're prompted to choose a payment mode for your order, select 'EMI' &
follow these simple steps:
1.
Choose your
credit-card issuing bank you wish to pay from
2.
Select the EMI plan of
your preference
3.
Enter your credit card
details
4.
Click 'Save and Pay'
Please note that the full amount will be
charged on your card the day of the transaction.
What are the delivery charges?
Delivery charge varies with each Seller.
Sellers incur relatively higher shipping costs
on low value items. In such cases, charging a nominal delivery charge helps
them offset logistics costs. Please check your order summary to understand the
delivery charges for individual products.
For Products listed as F-Assured a Rs 40
charge for delivery per item is applied if the order value is less than Rs 500.
While, orders of Rs 500 or above are delivered free.
Why does the delivery date not correspond to the delivery
timeline of X-Y business days?
It is possible that the Seller or our courier
partners have a holiday between the day your placed your order and the date of
delivery, which is based on the timelines shown on the product page. In this
case, we add a day to the estimated date. Some courier partners and Sellers do
not work on Sundays and this is factored in to the delivery dates.
What is the estimated delivery time?
Sellers generally procure and ship the items
within the time specified on the product page. Business days exclude public
holidays and Sundays.
Estimated delivery time depends on the
following factors:
·
The Seller offering
the product
·
Product's availability
with the Seller
·
The destination to
which you want the order shipped to and location of the Seller.
Are there any hidden costs (sales tax, octroi etc) on items sold
by Sellers on Callbok?
There are NO hidden charges when you make a
purchase on Callbok. List prices are final and all-inclusive. The price you see
on the product page is exactly what you would pay.
Delivery charges are not hidden charges and
are charged (if at all) extra depending on the Seller's shipping policy.
Why does the estimated delivery time vary for each seller?
You have probably noticed varying estimated
delivery times for sellers of the product you are interested in. Delivery times
are influenced by product availability, geographic location of the Seller, your
shipping destination and the courier partner's time-to-deliver in your
location.
Please enter your default pin code on the
product page (you don't have to enter it every single time) to know more
accurate delivery times on the product page itself.
Seller does not/cannot ship to my area. Why?
Please enter your pincode on the product page
(you don't have to enter it every single time) to know whether the product can
be delivered to your location.
If you haven't provided your pincode until the
checkout stage, the pincode in your shipping address will be used to check for
serviceability.
Whether your location can be serviced or not
depends on
·
Whether the Seller
ships to your location
·
Legal restrictions, if
any, in shipping particular products to your location
·
The availability of
reliable courier partners in your location
At times Sellers prefer not to ship to certain
locations. This is entirely at their discretion.
Why is the CoD option not offered in my location?
Availability of CoD depends on the ability of
our courier partner servicing your location to accept cash as payment at the
time of delivery.
Our courier partners have limits on the cash
amount payable on delivery depending on the destination and your order value
might have exceeded this limit. Please enter your pin code on the product page
to check if CoD is available in your location.
I need to return an item, how do I arrange for a pick-up?
Returns are easy. Contact Us to initiate a
return. You will receive a call explaining the process, once you have initiated
a return.
Wherever possible Callbok Logistics will
facilitate the pick-up of the item. In case, the pick-up cannot be arranged
through Callbok, you can return the item through a third-party courier service.
Return fees are borne by the Seller.
What do the different tags like "In Stock",
"Available" mean?
'In Stock'
FFor items listed as "In Stock",
Sellers will mention the delivery time based on your location pincode (usually
2-3 business days, 4-5 business days or 4-6 business days in areas where
standard courier service is available). For other areas, orders will be sent by
Registered Post through the Indian Postal Service which may take 1-2 weeks
depending on the location.
'Available'
The Seller might not have the item in stock
but can procure it when an order is placed for the item. The delivery time will
depend on the estimated procurement time and the estimated shipping time to
your location.
'Preorder' or 'Forthcoming'
Such items are expected to be released soon
and can be pre-booked for you. The item will be shipped to you on the day of
it's official release launch and will reach you in 2 to 6 business days. The
Preorder duration varies from item to item. Once known, release time and date
is mentioned. (Eg. 5th May, August 3rd week)
'Out of Stock'
Currently, the item is not available for sale.
Use the 'Notify Me' feature to know once it is available for purchase.
'Imported'
Sometimes, items have to be sourced by Sellers
from outside India. These items are mentioned as 'Imported' on the product page
and can take at least 10 days or more to be delivered to you.
'Back In Stock Soon'
The item is popular and is sold out. You can
however 'book' an order for the product and it will be shipped according to the
timelines mentioned by the Seller.
'Temporarily Unavailable'
The product is currently out of stock and is
not available for purchase. The product could to be in stock soon. Use the
'Notify Me' feature to know when it is available for purchase.
'Permanently Discontinued'
This product is no longer available because it
is obsolete and/or its production has been discontinued.
'Out of Print'
This product is not available because it is no
longer being published and has been permanently discontinued.
Does Callbok deliver internationally?
As of now, Callbok doesn't deliver items
internationally.
You will be able to make your purchases on our
site from anywhere in the world with credit/debit cards issued in India and 21
other countries, but please ensure the delivery address is in India.